Customer Service Supervisor - Marion

Kirby Risk•Marion, IN

3d•Onsite

About The Position

We’re seeking a driven leader who excels in high-energy environments and is passionate about delivering customer-focused solutions. If you take pride in providing outstanding service while empowering others to succeed, we’d love to connect with you! At Kirby Risk Electrical Supply, our Customer Service Supervisors shape the frontline customer experience through leadership, teamwork, and commitment to customer service excellence.

Requirements

High School Diploma/GED or 2+ years relevant College Coursework
5+ years of relevant work experience in wholesale industry
3+ years of strong interpersonal leadership and customer contact skills
Knowledge of electrical products and their applications
Strong written, verbal, and interpersonal communication skills
Committed to best practices for leadership competencies, people development, and learning
Detail-oriented with excellent organizational abilities
Ability to lead by example, promote morale, goal setting and demonstrate teamwork
Computer skills and aptitude; Microsoft Office

Nice To Haves

Forklift experience a plus

Responsibilities

Foster an environment of collaboration and team spirit, promoting engagement, communication, and collective accountability among employees
Monitor branch scheduling to ensure adequate staffing for daily operations
Select, train, mentor, coach, and conduct performance reviews to promote employee development
Guide new hire onboarding, assimilation into the company and branch culture
Proactively resolve customer issues to maintain customer satisfaction, retention, and positive long-term relationships
Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment