Customer Service Supervisor/Human Resources Recruitment Coordinator

BrightSpring Health Services•Rabun Gap, GA

8d•Onsite

About The Position

All Ways Caring HomeCare is seeking a Customer Service Supervisor/HR Designee for their Rabun, GA office. This role is responsible for coordinating quality care and customer service for clients by assigning appropriate staff and scheduling services. The position involves identifying and resolving client issues to achieve optimal outcomes. Additionally, the CSS/HR will support the local branch with employee recruitment, screening, hiring, record keeping, and compliance. This includes performing various administrative duties related to human resources efforts such as recruiting, hiring, onboarding, training, and HR file compliance.

Requirements

High school diploma or GED.
Two or more years of community service, client service, or staffing experience.
Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT).
Ability to make decisions quickly, and manage confidential information.
Excellent customer service skills and experience working with the public in a friendly and professional manner.
General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services.

Nice To Haves

Some college coursework or Associates degree preferred.
One to two years of Human Resources with high volume recruiting experience preferred.
One to two years in a supervisory role preferred.
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred.

Responsibilities

Understands and ensures adherence to the agreed plan of care for each client in your caseload.
Facilitates communication and serves as a liaison between the client’s circle of care, which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners, and related agencies.
Monitors and escalates changes in client’s plan of care, services, or condition.
Ensures proper documentation and record-keeping for agency payers.
Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment.
Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service.
Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance.
Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified.
Coordinates or supports new hire on-boarding as well as employee exit meetings.
Assists with data management and file maintenance to include day-to-day data entry and employee data maintenance in the HRIS.
Coordinates Personnel Action Forms (PAF) for assigned service site(s).
Ensures compliance with federal, state, and local employment laws and regulations.
Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker.
Other duties as assigned.