Customer Service Superintendent

Rausch Companies•Oklahoma City, OK

21d

About The Position

Are you a hands-on problem solver who enjoys working with people, coordinating repairs, and making sure homes are at their best? As a Customer Service Superintendent, you’ll be the go-to person for ensuring our tenants receive excellent service. You’ll manage warranty and repair activities, oversee inspections, and play a key role in the tenant turn process—all while delivering what we call “Service of the Second Mile.” You’ll work closely with our Customer Service Manager, Property Managers, and trusted trade partners to keep our properties in top shape for our tenants.

Requirements

At least 2 years in construction, maintenance, or a related field.
Comfortable working alongside managers and leading trade partners.
Proficient in MS Office and basic database/software use.
Strong problem-solving and communication skills with a service-first mindset.
Able to work under pressure and meet deadlines.
Ability to lift, push, and pull items of varying weights. Comfortable with standing, sitting, bending, kneeling, and stooping for extended periods.

Responsibilities

Oversee and complete repair and warranty work orders on schedule.
Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
Coordinate with vendors and trade partners to ensure quality and timely repairs.
Perform hands-on repairs that don’t require a licensed professional.
Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
Conduct property inspections (both occupied and vacant units) to ensure they meet high standards.
Participate in Homeowner Orientations for new acquisitions.
Track repair cycles, analyze trends, and recommend cost-saving improvements.
Keep your knowledge of construction, service, and market trends current.
Other duties as assigned