Service Superintendent

Dowbuilt•Honolulu, HI

8d•$100,000 - $125,000

About The Position

We’re hiring a Service Superintendent to plan, manage, and execute a variety of projects and work within occupied high-end residences. Dowbuilt service superintendents have the eye of a craftsman, the foresight and communication of a project manager, and problem-solving skills to deliver outstanding results while demonstrating our value and commitment to our clients. Service superintendents must be able to collaborate and work with a wide variety of people inside and outside of the business to develop projects and provide the best solution for our clients. WHAT YOU’LL DO As a service superintendent, you’ll be responsible for: Developing and maintaining long term relationships with assigned service clients; serving as the primary contact and Dowbuilt representative for all client requests Preparing for and planning site meetings with clients as necessary Collaborating with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects Serving as a subject-matter expert and primary point of contact for all client inquiries and requests Creating and managing weekly schedule; maintaining a current calendar and identifying personal schedule gaps in advance Proactively maintaining service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman Assisting clients and subs in developing scopes of work Communicating all scope and schedule details and changes to client and Service Manager regularly; confirming that all work is complete and satisfactory within established scope Ensuring that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client Assisting Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; managing labor and resources to estimate Submitting material purchases with appropriate job numbers and assist with invoice approvals as required Maintaining a safe, secure, clean and organized work site; ensure all tools and equipment are removed each day; maintaining security and privacy of client properties and information at all times Performing, managing, and being responsible for all work being done to the highest standard of workmanship Assisting Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; performing routine preventative maintenance and ensuring that our clients’ homes run smoothly; proactively identifying areas in need of repair; inspecting and diagnosing problems as needed Supervising subcontractors to ensure safe operations, work quality, schedule, and cost; maximizing subcontractor and crew productivity; managing subcontractor performance and behavior on site Ensuring job-site safety procedures are in place and strictly administered; conducting safety meetings with subcontractors and service foremen Preparing daily Field Reports with hours, providing a recap of the service work that was performed Identifying and communicating potential leads and opportunities to Service Director Establishing and cultivating professional and personal contacts in the building industry Cleaning and maintaining company service vehicle

Requirements

At least 7 years of residential construction experience – high-end preferred
OSHA 10 and CPR / First Aid certifications; a focus on safety and security
Working knowledge of: all phases of carpentry building codes, inspections and permit requirements operation and basic troubleshooting of home mechanical, electrical and plumbing systems fine finish care and maintenance practices
Microsoft Office Suite (Word, Excel, Outlook, etc.), web-based applications (i.e., Smartsheet, Insightly, ShareFile, Slack, etc.) and/or Bluebeam / Adobe Acrobat
Professional and succinct communication skills
The ability to listen actively, follow instructions, take notes, ask for help, and suggest solutions
The drive to learn, develop skills, and share knowledge with others
The ability to collaborate and problem solve with others
Composure when stressed or facing difficult objectives
Confidentiality of client and company proprietary information
Professional demeanor and appearance
U.S. work authorization

Responsibilities

Developing and maintaining long term relationships with assigned service clients; serving as the primary contact and Dowbuilt representative for all client requests
Preparing for and planning site meetings with clients as necessary
Collaborating with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects
Serving as a subject-matter expert and primary point of contact for all client inquiries and requests
Creating and managing weekly schedule; maintaining a current calendar and identifying personal schedule gaps in advance
Proactively maintaining service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman
Assisting clients and subs in developing scopes of work
Communicating all scope and schedule details and changes to client and Service Manager regularly; confirming that all work is complete and satisfactory within established scope
Ensuring that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client
Assisting Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; managing labor and resources to estimate
Submitting material purchases with appropriate job numbers and assist with invoice approvals as required
Maintaining a safe, secure, clean and organized work site; ensure all tools and equipment are removed each day; maintaining security and privacy of client properties and information at all times
Performing, managing, and being responsible for all work being done to the highest standard of workmanship
Assisting Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; performing routine preventative maintenance and ensuring that our clients’ homes run smoothly; proactively identifying areas in need of repair; inspecting and diagnosing problems as needed
Supervising subcontractors to ensure safe operations, work quality, schedule, and cost; maximizing subcontractor and crew productivity; managing subcontractor performance and behavior on site
Ensuring job-site safety procedures are in place and strictly administered; conducting safety meetings with subcontractors and service foremen
Preparing daily Field Reports with hours, providing a recap of the service work that was performed
Identifying and communicating potential leads and opportunities to Service Director
Establishing and cultivating professional and personal contacts in the building industry
Cleaning and maintaining company service vehicle

Benefits

Competitive pay commensurate with skills and experience
100% paid medical, dental, vision, and $50,000 in basic life insurance for full-time employees (30% coverage for dependents), first of the month following DOH
401(k) retirement savings plan with employer profit sharing contribution
Company-paid short-term disability policy for all full-time employees effective
8 paid holidays each year, no waiting period
Paid Time-Off (PTO) Salaried/Exempt employees accrue 2.31 hours per week, or 120 hours per year, with one additional day of service per year until reaching a max accrual of 160 hours
Mentorship and career development opportunities
Tool Purchase and tool Loan Programs
Discretionary bonus
Opportunities to build for Dowbuilt in other regions, if desired