Customer Service Student Assistant - Jerry Falwell Library

Liberty University • Lynchburg, VA

25d • Onsite

About The Position

Working independently and exercising good judgment and discretion, the Jerry Falwell Library Student Worker Assistant will conduct themselves professionally, courteously, and politely in interactions with library employees and customers. They will support one or more of the departments within the Jerry Falwell Library. The role involves supporting the Archives Assistant position, which includes customer service, preservation, and organizational tasks. Specific duties include entering and retrieving materials from the Automated Storage and Retrieval System (ASRS), data entry into databases and MS Excel, posting information to the Digital Commons, working with digital files, and scanning documents. The assistant will also provide customer service at the reception desk, answer basic questions, assist customers with requesting materials, and monitor customers' use of archival materials. Preservation tasks include photocopying materials, handling items with care, and keeping archive areas free of contaminants.

Requirements

• Must be a current student in good academic standing.
• Able to lift 40 or fewer pounds and push carts weighing up to 250 pounds.
• Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Public communication skills that allow professional representation of Liberty University to a variety of business, government and community customers and associates.
• Strong organizational skills.
• Computer and scheduling skills.
• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
• Ability to travel to local and campus locations.
• Regularly required to hear and speak in order to effectively communicate orally.
• Regularly required to stand, walk, and climb stairs to move about the campus.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.

Nice To Haves

• Federal Work Study approved preferred.

Responsibilities

• Conducts themselves as a professional by being on time and reliable for scheduled hours, adhering to the student worker dress code, and following instructions.
• Communicates clearly, including responding to emails in a timely manner, answering the phones and alerting the supervisor to changes in schedule.
• Performs other duties as assigned by the supervisor and library administration.
• Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
• Works effectively as a team member, embracing and fostering LU’s mission.
• Enters and retrieves materials from the Automated Storage and Retrieval System (ASRS), including submitting requests to the ASRS queue, retrieving materials from the Level 00 workstations, and returning materials to the correct bin at the workstations.
• Enters data into databases, enters survey data using MS Excel, posts information to the Digital Commons, works with digital files, and scans documents into digital format.
• Provides customer service while staffing the reception desk, answering basic questions, assists customers with requesting materials, and monitors customers in their use of archival materials.
• Preserves items by photocopying materials, handles items with care, and keeps the Archive areas free of contaminates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed