Seasonal & Regular Customer Service, Stock & Fulfillment - Marketplace at Braintree Rack

Nordstrom•Braintree, MA

1d•Onsite

About The Position

This role is for a Seasonal & Regular Customer Service, Stock & Fulfillment Associate at the Braintree Rack Marketplace. The position involves working in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming atmosphere, and ensuring a quick and easy customer experience. Flexibility is key, as associates may work in different store areas to maintain cleanliness, stock, and assist customers. Roles are available in Sales, Customer Service, Stock, and Fulfillment departments.

Requirements

Clear, effective communication with strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Ensure the salesfloor stays "runway ready" by re-merchandising and straightening throughout the day.
Assist customers with various transactions across different platforms (in-store, online, mobile) using a point-of-sale system.
Handle bagging items of all sizes, including bulky and heavy items.
Create a smooth fitting room experience by greeting, assisting customers, and returning clothing to the salesfloor.
Sort and return clothing to the salesfloor to maintain a clean and clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in all store technologies.
Adhere to all operational, merchandise, and asset protection standards.
Promote initiatives like the Nordstrom Rewards program.
Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner following quality standards.
Prepare and ship customer orders following quality, packing, and shipping standards.
Utilize inventory management systems to scan, process, and research merchandise shipments.
Assist in maintaining clean and organized selling floors and stockrooms.
Provide general support to the store, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.