CUSTOMER SERVICE SPECIALIST
Aptiv•Warwick, RI
About The Position
This role focuses on analyzing sales data and performance metrics to identify trends and opportunities for improvement. The specialist will develop and maintain reports and dashboards to communicate insights to stakeholders, collaborate with sales teams on forecasting and planning, and identify and implement solutions to streamline sales processes and enhance customer satisfaction. The position also involves maintaining CRM systems, ensuring data integrity, and providing support and training to sales personnel.
Requirements
- Analyze sales data and performance metrics.
- Develop and maintain dashboards, reports, and presentations.
- Collaborate with sales teams on forecasting and planning.
- Identify inefficiencies in sales processes and recommend solutions.
- Implement best practices and standardized procedures.
- Maintain and update CRM systems.
- Ensure data integrity, cleanliness, and compliance with data privacy regulations.
- Provide support to sales teams on CRM usage, data analysis tools, and reporting systems.
- Assist in training sales personnel on new processes, tools, and systems.
Responsibilities
- Analyze sales data and performance metrics to identify trends, patterns, and opportunities for improvement.
- Develop and maintain dashboards, reports, and presentations to communicate key insights to stakeholders.
- Collaborate with sales teams to forecast sales targets, track progress, and adjust forecasts based on market conditions and business goals.
- Assist in developing sales forecasts, budgets, and operational plans to support sales strategies.
- Identify inefficiencies in sales processes and recommend solutions to streamline operations, improve productivity, and enhance customer satisfaction.
- Implement best practices and standardized procedures to ensure consistency and scalability in sales operations.
- Maintain and update CRM (Customer Relationship Management) systems with accurate and current sales data.
- Ensure data integrity, cleanliness, and compliance with data privacy regulations.
- Provide support to sales teams on CRM usage, data analysis tools, and reporting systems.
- Assist in training sales personnel on new processes, tools, and systems to enhance their effectiveness.
- Prepare reports and presentations on market insights to support strategic decision-making.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
