Import Customer Service Specialist

STG•Compton, CA

1d•Onsite

About The Position

The Customer Service Specialist processes orders, makes changes to orders and escalates customer concerns as needed. This position provides product and service information and resolves queries. The Customer Service Specialist will ensure the accuracy of data entry and ensure all orders are shipped to meet customer requirements.

Requirements

Must be able to communicate effectively with customers, vendors, and employees
Ability to multitask, problem solve and prioritize work
Ability to work independently or as part of a team
Strong data entry skills and attention to detail are required
Intermediate knowledge of Microsoft Office applications (Outlook, Excel, and Teams)

Nice To Haves

3 years of customer service experience preferred

Responsibilities

Handle day-to-day order processing for assigned accounts, including handling reworks as requested by the customer
Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, and confirming freight shipments for specific customers to ensure timeliness and accuracy
Handles tight deadlines and changing priorities
Answer phone calls and respond to the shipping office window
Processes credit memos, as necessary
Interface with customers to relay operational requirements to our warehouse staff
Responds to general customer service inquiries related to tracking & tracing
Serves as liaison between chain order and warehouse
Create shipment orders utilizing our Transportation Management Software
Adheres to company policies, procedures, and work rules
Performs other duties as assigned