Customer Service Specialist
About The Position
The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently. The Customer Operations Division oversees the Department of Finance Business Centers, City Register’s Office, and Land Records, Adjudication, and Collections divisions. This division is responsible for processing tax payments, parking violations, and other charges, as well as recording property transfers, adjudicating violations, and managing enforcement activities. The Business Centers, located in each of the five boroughs, handle payment processing, record quality control, and customer service. They issue releases for impounded vehicles, enroll customers in payment agreements, and assist with parking ticket hearings. The Brooklyn Business Center is seeking a dedicated, detail-oriented Customer Service Specialist to join their team.
Requirements
- Permanent in the Clerical Associate Civil Service title or reachable on the current Clerical Associate Open Competitive Exam No. 3120.
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
- One year of satisfactory clerical experience.
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Responsibilities
- Greeting customers entering the Business Center and identifying their needs.
- Reviewing and resolving moderate to difficult customer requests.
- Issue parking and real estate agreements, process parking adjustments and issue parking/camera violation ticket images and set-up the customers for hearings.
- Process booted and towed releases.
- Reconcile bank deposits for cash and credit card payments.
- Handle and research property related issues and payments for taxpayers, process adjustments for parking tickets.
- Collect and analyze performance metrics for all five Business Centers and prepare weekly and monthly reports for submission to management.
- Provide customer service assistance in all Finance Borough Offices, working overtime as necessary.
- Assist with supervising staff responsible for performing clerical activities.
- Assist Business Center managers when necessary.
- Handle special projects as needed.
Benefits
- Remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
