Customer Service Specialist

QVC • Cincinnati, OH

9d • Remote

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.

Your Opportunity, Your Team
Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Requirements

• Provide a distraction-free work-from-home environment.
• 12+ months of service experience.
• Ability to learn and work in a virtual environment with a set schedule and structured day.
• Communicate with a variety of customer styles, peers, and leaders.
• Navigate multiple systems and screens.
• Follow computer system requirements.
• Troubleshoot own technical problems (in partnership with IT when needed).

Responsibilities

• Answer inbound customer calls for Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands.
• Assist customers by problem-solving and de-escalating unique situations.
• Promote products and improve sales.
• Confirm refunds, take payments, and place orders.
• Analyze account data.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed