Customer Service Specialist

Bio-gro•Grand Marsh, WI

11d•Onsite

About The Position

The Customer Service Specialist will interact with the company's customers in the day-to-day coordination from orders to invoicing. This position is responsible for addressing customer and warehouse inquiries, managing sales orders and related internal communication, supporting the resolution of issues, and providing accurate, timely invoicing to customers, while focused on continually providing the highest level of professional support to internal and external customers. You will be required to review account information, correct discrepancies, and ensure that accounts are properly billed and payments are collected. The Customer Service Specialist will also support and be trained as backup on functions related to order execution including logistics and procurement.

Requirements

Strong written and verbal communication skills.
Strong organizational and time management skills.
Proficient in Microsoft Office Suite or similar software.
Familiar with ERP software systems
Self-motivated and able to work under pressure.
Assertive, optimistic, resilient, and welcomes change.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
High School diploma/GED required
Associate degree in accounting or at least 2 years' experience in similar role.

Responsibilities

Monitor sales order requests and communicate with relevant departments.
Generate and disseminate invoices for goods/services rendered.
Process and post transactions and provide Controller with all transactional backup.
Reconcile prepaid accounts and process them as needed.
Upload scanned documents to the accounting system.
Research and resolve account discrepancies.
Regularly monitor the AR aging report, and actively work the aging accounts for collections.
Generate finance charges and monthly statements.
Maintain AR filing system, and store historical records for a period of 7 years.
Customer maintenance, including yearly updates.
Periodically update customer price list.
Following R&D protocol for invoicing.
Assist with fiscal audit as it relates to AR.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Assist with other tasks as directed by Controller.