Customer Service Specialist
About The Position
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you.
Requirements
- A high school diploma or equivalent.
- Previous customer service experience required.
- Excellent interpersonal skills.
- Exceptional verbal and written communication.
- Strong computer software skills.
- Team work is a priority and the Customer Service Specialist must be willing to work with and assist co-workers as needed.
- The ability to work occasional overtime and weekend hours as required.
- Must be able to meet the minimum requirements for our background check criteria.
Nice To Haves
- Post-secondary education in business or related field preferred.
Responsibilities
- Answer high-volume telephone calls to address customer questions, complaints, and billing inquiries.
- Resolve customer issues in a timely manner or escalate to management as required.
- Prepare documents and maintain files.
- Assist in day-to-day operations and administrative functions.
- Other customer service and administrative duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
