Customer Service Specialist (Part-time)

City of Sioux City•Sioux City, IA

9d•Onsite

About The Position

The Sioux City Customer Service department is taking applications for the part-time Customer Service Specialist position to work in our Customer Service Center in City Hall. This part-time position includes assisting our customers with everything from payments, setting up and terminating water utility accounts, and licensing, amongst other things. Candidates must be computer savvy and possess knowledge of Microsoft Word and Excel. Cash handling and customer service experience preferred. Bilingual (Spanish) is a plus. Although this is not a full-time position, the position is eligible for our great pension plan through Iowa Public Employees' Retirement System (IPERS). Work days are Monday through Friday. Work hours are up to 28 hours a week. The Customer Service Center is open between 8:00 AM and 5:00 PM. Our employees are required to reside within thirty (30) miles of the City of Sioux City, city limits which extends to the adjoining states of Iowa, Nebraska, and South Dakota. If you have a passion for providing quality customer service to our citizens and are ready to join our great team at the City, apply now!

Requirements

Excellent customer service skills
Ability to work in a fast-paced environment
Ability to work with the public
Computer savvy
Knowledge of Microsoft Word and Excel
Working knowledge of business math
Interpersonal relations skills
Ability to use the English language effectively
Ability to exercise good judgment in making decisions in accordance with established policies and regulations
Ability to assist with the process and coordination of general office activities
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to communicate information and ideas in speaking so others will understand
Ability to speak clearly so others can understand you
Ability to identify and understand the speech of another person
Ability to see details at close range (within a few feet of the observer)
Thorough and complete knowledge of office equipment and procedures
Advanced knowledge of computers and related software
Some knowledge of the principles of bookkeeping, filing systems
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Knowledge of administrative and office procedures and systems such as word processing, managing files and records
Effective communication skills
Ability to speak clearly, distinctly and effectively with fellow employees and the general public
Ability to read in English and compare similarities and differences between words and series of numbers
Ability to apply common sense understanding to the work process, procedures, programs and services
Ability to follow verbal and written instructions
Graduation from High School or GED
Two-year work experience in an office involving public contact
Ability to see at a distance of 20” or less
Ability to hear within normal limits with or without corrective assistance

Nice To Haves

Cash handling experience
Customer service experience
Bilingual (Spanish)
Cash handling, teller and banking experience

Responsibilities

Assisting customers with payments
Setting up and terminating water utility accounts
Assisting customers with licensing
Providing customer and personal services
Assisting customers (external and internal) with current office technology, resources and services
Providing effective and courteous assistance to customers (external and internal)
Entering data into a PC accurately and quickly