Customer Service Specialist

FedEx • Bartlett, TN

3d • Onsite

About The Position

The Specialist, Customer Service will develop and maintain a strategic partnership with assigned accounts. They serve as the main contact for all customer interactions and apply problem-solving techniques and project management methods to support the customer relationship. This role also provides analytical support aligned with customer goals and responsibilities.

Requirements

• Bachelor's degree in Business, Marketing, or related discipline preferred with 6 years of relevant experience.
• In lieu of a degree, high school diploma or GED and 8 years of relevant experience.
• Business-to-business customer service experience preferred.
• Strong problem-solving and analytical skills with ability to develop alternative solutions.
• Strategic thinking with understanding of business and financial implications.
• Professional communication skills and ability to manage challenging customer interactions.
• Expert-level proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.
• Customer service driven and strong team player.
• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Responsibilities

• Serve as the primary liaison between the customer and FedEx Supply Chain using proactive customer service strategies.
• Maintain customer relationships through conference cycles, deadline monitoring, and barrier identification.
• Align with key partners to define customer goals and implement strategic plans.
• Manage complex issues and resolve customer concerns using strong product knowledge and service experience.
• Perform monthly reporting analysis and complete ad hoc reports as needed.
• Review contracts for service level performance and ensure compliance.
• Apply relevant policies to resolve customer issues and concerns.
• Monitor customer relationships to identify and address potential issues.
• Analyze customer data to forecast trends and provide insights.
• Collaborate cross-functionally to ensure customer success.
• Stay current on industry trends, competitive intelligence, and technical knowledge.
• Perform other duties as assigned.

Benefits

• Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level