Customer Service Specialist

Teleperformance • Toronto, ON

7d • Hybrid

About The Position

The Customer Service Specialist receives inbound customer service calls from DTF customers and dealers, ensuring calls are answered within defined service level parameters. This role is responsible for the timely and accurate processing of customer requests in accordance with service standards and Daimler Truck Financial Services Canada Corporation procedures.

Requirements

• Previous experience in Customer Service
• Commercial Finance experience preferred.
• Strong communication and interpersonal skills whether in a leadership or group member role

Nice To Haves

• Bachelor's degree in business administration, Finance, or Equivalent work experience in the finance industry.
• French language speaking/writing is an asset.

Responsibilities

• Answer in bound calls, approximately 40-50 calls and respond to emails from Daimler Truck Financial (DTF) customers and dealers in a prompt and professional manner.
• Quality will be measured through by regular call reviews, and third party customer surveys.
• Quote payoffs and provide payment information.
• Assist customers and dealers with all inquiries regarding their account portfolio (i.e. due date changes, auto pay changes etc.)
• Complete paperwork and other action items as required from in-bound calls and/or emails.
• Investigate and respond to customer complaints.
• Use communication and analytical skills to provide mutually beneficial problem resolution.
• Timely and accurately process customer requests in accordance to service standards and compliance with Daimler Truck Financial Services Canada Corporation procedures
• Work with the team to complete internal processes within expected turnaround times, assist with special projects/ tasks and support overflow call volume for Operations.
• Identify possible improvements or changes within the Customer Service Department in an effort to streamline processes and improve overall customer and dealer satisfaction.
• Effectively manage customer cases in a timely manner.

Benefits

• Paid training
• 2 weeks of annual leave
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits
• Employee Family Assistance Programs
• Rewards & Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree