Customer Service - Full-Time

Scheels•Johnstown, CO

74d•Onsite

About The Position

At SCHEELS, we don’t just sell gear—we live it. As a leader in the sporting goods industry, we are driven to create the best experience in the USA for our customers. We empower our associates to become true experts through extensive product training, mentorship, and professional development. If you "walk the walk" and love helping others find their next favorite hobby, you belong at SCHEELS. We are looking for a Customer Service Specialist to be the heartbeat of our front-end operations. This isn’t just about processing transactions; it’s about delivering the "world-class" experience our customers expect, from a warm welcome to a genuine "thank you." As a key player on our team, you’ll balance precision at the register with the leadership skills needed to tackle special projects. If you have a sharp eye for detail, a passion for helping people, and the drive to contribute to a winning team, we want to meet you!

Requirements

Precision-Focused: You have a sharp eye for detail and a knack for numbers, ensuring every transaction is accurate and your cash drawer balances perfectly every time.
Professional Problem-Solver: You use tact and great judgment to turn complex customer situations into positive experiences, all while maintaining a high-energy, winning team atmosphere.
Culture Fit: You arrive early (10 minutes is our standard!), bring high energy, and have a genuine desire to help others.
Skills: Basic math and communication skills are essential for sales and reporting.
Physicality: This is a "heavy work" role. You should be comfortable standing, walking, and occasionally lifting/moving up to 100 lbs.
Education: High school diploma (or GED) and 1–3 months of related experience are preferred.

Responsibilities

Deliver world-class service by greeting every guest, resolving requests with expert product knowledge, and ensuring every shopper leaves with a sincere "thank you."
Execute high-speed, accurate sales and payment processing while maintaining a perfectly balanced drawer from the start of your shift to the finish.
Take charge of special customer service projects and help grow the team by training new cashiers and delegating tasks to keep operations running smoothly.
Clearly communicate the benefits of the Scheels Visa Rewards program and use your problem-solving skills to handle complex customer needs with professional tact.