Customer Service Specialist (36582)
About The Position
Join a fast-paced, high-performing team supporting customers who are passionate about customizing their trucks, Jeeps, and SUVs. In this role, you’ll go beyond basic customer service — you’ll solve complex issues, build lasting customer relationships, and deliver a best-in-class post-sale experience. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a high-volume environment, and has an interest in the automotive aftermarket industry. If you’re passionate about trucks, Jeeps, off-road builds, or eager to learn, this could be the perfect role for you. This is a full-time, onsite position based at our corporate office in Gardena, CA. This is not a remote role.
Requirements
- High School diploma or equivalent experience required
- 2+ years of sales support or call-center-based customer service experience
- Ability to work independently as well as collaboratively with team members
- Strong written, verbal, and interpersonal communication skills
- Excellent analytical, problem-solving, and decision-making abilities
- Proficiency in MS Office applications, including Word, Excel, Outlook, and PowerPoint
Nice To Haves
- Bilingual in Spanish/English) is a plus
- OEM or aftermarket automotive industry experience is a plus
- Familiarity with truck, Jeep, and SUV aftermarket parts and accessories preferred
Responsibilities
- Respond promptly and professionally to high-volume calls, emails, and social media inquiries, ensuring the highest levels of customer service
- Provide order tracking and follow-up support to address customer service inquiries
- Assist customers with product warranties and claims, ensuring satisfaction with both in-house and vendor products
- Manage and resolve damage reports and returns by working directly with vendors and internal teams
- Collaborate with management, peers, and staff to problem-solve and create a consistently positive customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
