Customer Service Specialist

Ethos•Omaha, NE

7d•Onsite

About The Position

We are currently hiring for a Customer Service Specialist position. In this role, you’ll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including Contract Review of all incoming sales orders and assisting customers to ensure their orders are accurate and can be entered.

Requirements

Typing skills of at least 50 WPM with High Accuracy
Proficient use of Office 365
Good communication and critical thinking skills
High degree of diligence
Ability to work at a fast pace even with several interruptions, and some time pressure.
Proficient use of Windows XP operating system and Microsoft Office products (Word, Excel, Outlook).

Responsibilities

Confirm receipt of orders received via e-mail.
Review and enter e-mail orders for accuracy and completeness based on both customer and company requirements.
Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
Enter customer concerns or complaints.
Be an active member of the Operator ACD Phone line.