Customer Service Representative / Data Entry

ASCENDING • Richmond, VA

1d • Onsite

About The Position

We are seeking a detail-oriented Customer Service Specialist for a one-year contract. This role is crucial for delivering exceptional front-line support, promptly resolving customer issues via phone and email, and ensuring strict adherence to all company compliance and quality standards.

Requirements

• Proven excellence in customer service and conflict de-escalation.
• Strong command of the English language with superior verbal and written communication skills.
• Exceptional attention to detail and ability to perform accurate data entry and meticulous record-keeping.
• Demonstrated ability to remain professional and effective under pressure and to successfully prioritize multiple tasks.
• Proficiency in standard office applications; experience with CRM or ticketing systems is strongly preferred.
• Prior experience in a customer service environment is required.

Responsibilities

• Serve as the primary point of contact, managing high-volume inbound calls and emails to provide timely and professional service.
• Create, update, and maintain meticulous customer records and detailed documentation of all inquiries and resolutions within the CRM/ticketing system.
• Resolve complaints, de-escalate stressful situations, and proactively provide clear guidance and product/service information.
• Accurately triage complex requests to the correct internal teams (e.g., Billing, Technical Support) while strictly upholding company policies, procedures, and privacy standards.
• Consistently meet or exceed service-level agreements (SLAs) for response/resolution times and customer satisfaction.
• Collaborate with cross-functional teams to identify and recommend process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees