Data Entry and Customer Service Representative - JSA

Certified Collectibles Group•Parsippany, NJ

About The Position

Love the thrill of holding history in your hands? From game-winning bats to red-carpet posters, we need a Data Entry and Customer Service representative to help ensure every autograph is the real deal. Joining JSA with the world's largest autograph exemplar library, this is your chance to work with some of the most exciting collectibles in the world. Whether it’s a Hall of Famer’s baseball, a Hollywood legend’s movie poster, or a rare historical document, every autograph has a tale to tell. In this role, you’ll work hands-on with some of the most exciting collectibles in the world, using our expertise to protect their value and preserve their legacy for fans and collectors alike. We are seeking a highly motivated and detail-oriented individual to join our team as a Data Entry and Customer Service representative. In this role, you will be responsible for producing letters and preparing authentication documents while providing exceptional customer service to our clients.

Requirements

High school diploma or equivalent
1-2 years of experience in an administrative role that requires strong written and verbal communication skills
Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask
Proficient in Microsoft Office and other relevant software
Ability to work independently and as part of a team

Responsibilities

Producing letters of authentication with a high level of accuracy and attention to detail
Contacting customers to gather necessary information and ensuring the timely delivery of documents
Providing exceptional customer service by answering questions and resolving issues in a timely and professional manner
Maintaining accurate records of customer interactions and document production
Assisting with other administrative tasks as needed