Customer Service Representative, Returns and Credits (Data Entry)

Informa Group Plc.•Boca Raton, FL

21h•$25 - $27•Hybrid

About The Position

We are looking to hire experienced, task oriented, customer focused, reliable Customer Service Representatives with strong communication and systems skills. You will have knowledge of Microsoft programs including Excel, Windows, Word and be computer literate. This position will include a substantial data entry element so the ideal candidate will be task and detail oriented while possessing data entry experience and basic - intermediate MS Excel skills. What you'll be doing: Answering customer emails Processing returns based on different customers Providing price and availability on returns Creating, updating cases status on salesforce Following up on written inquiries in a professional manner Preparing refunds or credit requests Researching problems and making necessary adjustments Processing 35 - 55 returns per day Being able to read AR screens to determine values needed for tasks Researching and resolving all returns related problems Researching title availability Setting up new accounts and modifying pre-existing accounts Processing daily reports Transferring, processing, and entering returns Processing credit card refunds when needed Research returns to for invoices, price, discount, and quantity

Requirements

3-5 years combined customer service and/or data entry experience
Polite and professional mannerisms
Strong written and verbal communication skills
Intermediate excel skills level
Ability to focus and multitask
Attention to detail is a must
Prior data entry experience
Have the right to live and work in the United States
Be located within commuting distance of our Boca Raton office location (2385 NW Executive Center Dr)

Nice To Haves

Analytical expertise preferred

Responsibilities

Answering customer emails
Processing returns based on different customers
Providing price and availability on returns
Creating, updating cases status on salesforce
Following up on written inquiries in a professional manner
Preparing refunds or credit requests
Researching problems and making necessary adjustments
Processing 35 - 55 returns per day
Being able to read AR screens to determine values needed for tasks
Researching and resolving all returns related problems
Researching title availability
Setting up new accounts and modifying pre-existing accounts
Processing daily reports
Transferring, processing, and entering returns
Processing credit card refunds when needed
Research returns to for invoices, price, discount, and quantity

Benefits

Hourly pay rate ranging from $24.73 - $27.47 (about $40,000 - $43,500 annually)
An excellent work/life balance with a fantastic, flexible working culture.
15 days paid vacation
10 paid sick days
2 Paid floating holidays + paid day off for your birthday each year
3 additional discretionary days off during the holiday season at the end of the year
4 paid volunteering days each year
Up to 8 weeks of paid parental leave
Paid leave for significant life events; i.e. moving or wedding
Medical, vision, dental, and other voluntary benefits
401(k) + employer match
Seasonal social and charitable events