Bilingual Multi-Location Customer Service Specialist (Spanish)
About The Position
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
Requirements
- Bilingual in Spanish.
- Must be able to work at Store #3068, located at: 2641 W. 95th Street Evergreen Park, IL 60805.
- Expected to work 20% of the time at Ashburn Store 3860.
- Access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value.
- Criminal history review is necessary.
Responsibilities
- Determine customer needs, answer product questions, and recommend solutions.
- Promptly resolve customer concerns and ensure maximum client satisfaction.
- Stay up-to-date with product features.
- Maintain high quality and visual standards of products and the store.
- Achieve excellent customer service.
- Consistently meet the store’s sales goals.
Benefits
- Health benefits, such as prescription savings and virtual physician visits.
- Retirement and saving benefits.
- Generous time away from work package, including vacation, holidays, and military leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
