Customer Service Specialist

Applied Control • Centennial, CO

48d • Hybrid

About The Position

The Customer Service Specialist will execute order administration and management, including order entry, purchasing, date management, expediting, change orders, return authorizations, and documentation. This role supports the Sales team in meeting customer needs and providing exceptional customer experiences. The specialist will coordinate with the Sales team to deliver timely responses to customer requests, including resolving order issues, providing status updates, and expediting as needed. Collaboration with the Order Administrator team for back-up support and problem-solving, and with the Accounting team to resolve pricing and invoicing issues is also key. Communication with the Operations team is essential to ensure orders are completed and shipped on-time and correctly. Other duties may be assigned in support of delivering exceptional customer experiences.

Requirements

• 1-2 years of experience with order entry, purchasing, and expediting preferred
• Experience with an ERP (complex order entry and financials software) system preferred
• Aptitude to consistently execute standard operating procedures, delivering quality results
• Thrives on providing and enhancing exceptional customer experiences
• Eager to ask questions and understand the big picture strategies
• Ability to communicate and collaborate with teammates across various departments to meet customer needs or resolve issues
• Capable of managing multiple tasks and deadlines simultaneously
• Beginning to intermediate skill level in Microsoft Outlook & other Office Suite tools

Responsibilities

• Execute order administration and management including order entry, purchasing, date management, expediting, change orders, return authorizations, and documentation
• Support the Sales team in meeting customer needs and providing exceptional customer experiences
• Coordinate with the Sales team to deliver timely responses to customer requests including resolving order issues, providing status updates, and expediting as needed
• Collaborate with the Order Administrator team to provide back-up support & assistance with workload and problem solving
• Collaborate with the Accounting team to resolve pricing and invoicing issues
• Communicate with the Operations team to ensure orders are completed and shipped out on-time and correctly
• Other duties as assigned in support of delivering exceptional customer experiences

Benefits

• health insurance
• dental insurance
• vision insurance
• HSA options
• FSA options
• life insurance
• short-term disability insurance
• long-term disability insurance
• 401k with employer match
• 10 paid holidays
• paid time off starting at 16 days per year
• profit share award

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed