Customer Service Specialist-Soundair

HEICO Corporation • Snohomish, WA

1d

About The Position

Some ownership of individual customer and subject to revenue goals associated with those customers. Assist the sales and operations teams in support of global customer base. Works to ensure that repair and sale orders are completed within company standards to ensure exceptional customer experience by performing essential duties.

Requirements

• High school diploma or GED required
• Minimum 2 years' equivalent office work experience.
• Experience in managing customer accounts and working knowledge of customer support and exceptional service.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Work with sales team to build and maintain customer relationships.
• Assist sales team with customer inquiries, data research, proposal development, and sales quotes via phone and email. Enter repair and sales order data into the company database.
• Organize and file customer work orders, sales orders and invoices. Enters airway bills and customer and/or vendor quotes into database and/or tracks customer shipments.
• Research and update part pricing database through vendor quotes.
• Other duties that may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED