Customer Service Specialist
About The Position
As a Customer Service Specialist, you will answer inbound calls in a professional and courteous manner. You will make outbound calls for issue resolution, customer follow-up, and communication. You will interact with multiple business locations to ensure that customer needs are met in a timely and accurate manner, and that all location-specific policies and procedures are followed. You will serve as a customer service liaison, communicating with each Business Unit to provide information for daily business functions. You will provide a high level of customer service in accordance with each customer's issue or request. Other duties as assigned.
Requirements
- Must be at least 21 years old
- High School Diploma/General Education Diploma
- 2 to 4 years of related experience
Nice To Haves
- Bachelor’s Degree
Responsibilities
- Answer inbound calls in a professional and courteous manner
- Make outbound calls for issue resolution, customer follow-up, and communication
- Interact with multiple business locations to ensure that customer needs are met in a timely and accurate manner, and that all location-specific policies and procedures are followed
- Serve as a customer service liaison, communicating with each Business Unit to provide information for daily business functions
- Provide a high level of customer service in accordance with each customer's issue or request
- Other duties as assigned
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid Time Off
- Retirement Benefits
- complimentary Health Screenings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
