Customer Service Specialist - NC

XACT • Charlotte, NC

1d • Remote

About The Position

This is a remote position. We are looking for energetic individuals that have an interest in providing our clients patients with excellent customer service from your secured home office who want to help schedule healthcare appointments. XACT@Home is only available in AL, FL, GA, MD, MS, NC, ME, MD, PA, TX, UT currently. Please check back later for availability in your state.

Requirements

• Must speak English & Spanish fluently.
• Ability to remain in a stationary position for prolonged periods while working at a computer
• Ability to communicate effectively with customers over the phone and via email or live chat
• Must be able to perform repetitive tasks, such as typing, with attention to detail
• High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.
• Dedicated home office space, which is free from distraction, and with a door that can be closed and locked.
• A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program.
• A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
• A webcam, for training, compliance and collaboration purposes.
• A wired network connection (wireless is not permitted).
• A USB headset with noise and echo cancellation for VOIP (Recommended brands: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series)
• A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred.

Nice To Haves

• Multiple displays recommended and preferred.
• Apple or Samsung brand preferred for mobile phone.

Responsibilities

• Help schedule healthcare appointments for clients' patients.
• Provide excellent customer service from a secured home office.

Benefits

• Paid time off (PTO) program
• Flexible scheduling
• Company group plan through United Healthcare (for full-time team members, once eligibility requirements are met)
• Dental insurance through Sun Life (with low- and high-benefit plan options)
• VSP vision insurance
• Supplemental products through Allstate (including accident, disability, and other coverage choices)
• Safe, comfortable working environments designed with your well-being in mind
• Tools, technology, and 24x7 support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed