Customer Service Specialist

McKesson • Fort Worth, TX

1d

About The Position

As a Customer Service Specialist at McKesson, you will be the first point of contact for customers needing support with pharmacy‑related technical issues. You’ll play a key role in ensuring patients receive the medications they need by helping our customers resolve challenges quickly and accurately. If you’re passionate about delivering exceptional service, solving problems, and making a real impact in healthcare, this is an opportunity to grow your career with a Fortune 10 leader. Flexible Availability Required During Normal Hours of Operation Monday- Friday 7 AM to 9 PM Saturday 8 AM to 6:30 PM

Requirements

• Typically requires 3+ years of related experience.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook).
• Familiarity with soft‑phone systems and call‑center/customer support tools.
• Ability to learn new software platforms and processes quickly.
• A customer‑focused mindset with strong communication and problem‑solving skills.

Nice To Haves

• Experience in a customer service, call center, help desk, or technical support environment.
• Prior exposure to healthcare or pharmacy operations is helpful but not required.

Responsibilities

• Provide exceptional support to customers through phone and email, helping resolve issues related to prescription claims, e‑vouchers, denial conversions, and other pharmacy‑processing needs.
• Document each customer interaction thoroughly in the case management system to ensure accuracy and continuity.
• Take ownership of open issues and follow up proactively until resolution is achieved.
• Collaborate closely with internal teams when issues require escalation, advocating on behalf of the customer to ensure timely solutions.
• Stay current on service offerings, system updates, and known issues so you can deliver clear and confident guidance.

Benefits

• McKesson invests in professional development, training, and internal mobility to help you grow your career.
• Join a team where your ideas are valued and your contributions make a difference.
• Work for a global leader with the resources, technology, and innovation mindset to help you thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed