Customer Service Specialist

OLIVET COLLEGE•Olivet, MI

2d•$41,000 - $42,000•Onsite

About The Position

The University of Olivet was founded in 1844 as an institution of higher education open to all regardless of race, gender, or ability to pay. The University’s faculty and staff continue its tradition of creating and sustaining a welcoming and inclusive educational environment for students and maintaining its commitment to social justice. The University is one of the most diverse private liberal arts institutions in the state of Michigan and actively seeks inclusion in its students, faculty, and staff. The undergraduate student body is a mix of urban and rural students from a range of socioeconomic backgrounds, many of whom are first-generation university attendees. The University’s faculty and staff are committed to providing personalized, individualized attention for students who commit themselves to seeking academic and personal success. This position provides exceptional customer service to students, staff, faculty and administration of The University of Olivet. This position is responsible for greeting visitors to Student Services, answering general questions, directing constituents to the appropriate person, performing general duties as it relates to student accounts, collections, work study and registration. Answers phones, maintains office staff calendars, assists the Student Account Specialist as needed.

Requirements

Associate degree or equivalent experience
Minimum of one (1) year experience in an office at an administrative assistant level

Nice To Haves

Bachelor’s degree or equivalent experience
3 years’ experience in an office setting as an administrative assistant

Responsibilities

Greets visitors to student services
Directs/Assists constituents to proper personnel within Student Services, i.e. Financial Aid, Registrar
Manages the student ID card process and order supplies as needed
Assists with student billing/collection through phone calls, emails, etc.
Receives and applies payments to student accounts
Receives and applies cash receipts from departments
Distributes work study, refund, and reimbursement checks, as well as approved petty cash requests to students, staff and faculty
Maintains cash drawer and receipts
Answers all incoming phone calls
Maintains and orders supplies for the office
Maintains a professional and welcoming office space and environment
Coordinates the bulletin boards inside and outside Student Services
Sorts and delivers incoming departmental mail
Manages mail that has been returned undeliverable
Provides exceptional customer service experiences for every visitor
Other duties as assigned