Customer Service Specialist
About The Position
Are you an individual who loves to problem solve, has great listening skills and is customer service focused? Are you accustomed to a fast-paced environment all while remaining positive and upbeat? Do you display professionalism and genuinely care about a company's positive culture and values? If so, we would love to hear from you. We are looking to hire a Service Call Agent to oversee customer inquiries and concerns in our call center environment. This is a hybrid role - between Front Desk Support and Customer Service Specialist. Both roles will have an emphasis on Customer Service.
Requirements
- 1+ years of experience as a Call Service Agent, or similar experience/call center
- Excellent verbal and written communication skills
- Desire to continuously expand skillset
- High School Diploma or equivalent
Responsibilities
- Call intake: Listen attentively to customer concerns, inquiries, and service requests.
- Gather and document accurate information about the customer, appliance model, serial number, issue, and pertinent details.
- Work within the supportive team in the Service Department
- Appointment Scheduling
- Quality Assurance and Problem Resolution
- Front Desk Support 2 days a week
Benefits
- Weekly Pay
- Healthcare
- 401k match
- Vacation and Sick Time
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
