Customer Service Specialist

City of Essex Junction • Essex Junction, VT

16h • Onsite

About The Position

Essex Junction Parks & Recreation is seeking a friendly, organized, and customer-focused professional to serve as our Customer Service Specialist. This role is the front line of our department, supporting residents, participants, and visitors while helping ensure smooth day-to-day operations. The ideal candidate brings a positive attitude, strong problem-solving skills, and a willingness to assist the public across a variety of needs. At times, this individual may work independently in the office, handling customer transactions, answering questions, and keeping operations running smoothly.

Requirements

• Strong customer service skills and a commitment to providing a positive experience
• Ability to communicate clearly (written and verbal) with a wide range of audiences
• Strong organization, attention to detail, and ability to prioritize tasks
• Comfort working independently and exercising sound judgment
• Proficiency with Microsoft Office and general office systems
• Ability to handle confidential financial and personnel information with discretion
• Flexibility to work varied hours as needed
• Valid Vermont driver’s license with a good driving record
• High school diploma or equivalent
• Coursework or experience in office procedures and customer service
• American Red Cross First Aid and CPR certification (or ability to obtain)

Nice To Haves

• Experience with RecTrac or similar systems
• Experience in municipal government, parks and recreation, or a related field
• Two years of experience in administrative support, recreation programming, or a similar role

Responsibilities

• Provide high-quality customer service in person, by phone, and via email
• Assist with program and event registrations, facility passes, and memberships
• Help customers navigate online registration systems and household accounts
• Process daily transactions, receipts, and postal mail
• Maintain accurate records and support administrative needs across the department
• Work closely with the Business Coordinator to balance receipts and support financial tracking
• Assist with recreation software updates, program listings, and registration setup
• Manage facility schedules and support reservations
• Serve as a point of contact for vendors and contractors for park and facility needs
• Communicate with internal departments, staff, and the public to ensure smooth coordination
• Provide backup support for Business Coordinator duties as needed

Benefits

• 3 weeks paid vacation to start
• 14 paid holidays
• 18 sick days per year
• Retirement benefits include a pension plan (VMERS C) or deferred compensation plan (VMERS DC)
• Ability to contribute to a 457, Traditional IRA or ROTH
• Generous health insurance benefit in which the City pays 94% of the premium for medical and the first 80% of the deductible. After that, you are only responsible for the next 20%, which is not more than $600 for single plans and no more than $1200 for all other plans for covered medical expenses.
• 100% employer paid for dental and vision
• 100% employer paid short-term disability and life insurance
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED