Customer Service Specialist

Hacksmith Industries • Cambridge, ON

96d • Onsite

About The Position

Hacksmith Retail is a subset of the Hacksmith Industries umbrella corporation responsible for all products, merchandise, and collectibles that find their way onto https://hacksmith.store. We sell our products to millions of Hacksmith fans around the world. This role is focused on providing exceptional e-commerce customer service, daily order fulfillment, and inventory assistance.

About You
You are a people person who enjoys working at a small company. You understand that working at a startup requires you to wear different hats to get the job done. You thrive on responsibility and love taking on new challenges. Our Customer Service Specialist ultimately shapes the customer experience through knowledgeable service, timely resolution and established trust, upholding the reputation of Hacksmith Retail Ltd.

Requirements

• 3-5 years experience working in a similar role (e-commerce customer service and order fulfillment)
• Customer service experience: in person or on the phone
• Flexibility to work the occasional evening/weekend
• Strong professional written and verbal communication
• Proficiency in Google Apps, Microsoft Office, and Shopify
• Passionate and dedicated
• Detail oriented and organized
• Adaptive to change
• Follow up on outstanding items proactively
• Ability to multitask and take initiative to problem solve independently
• Ability to lift up to 50 lbs

Nice To Haves

• Experience with ShipStation and Zendesk
• Retail experience

Responsibilities

• Respond to customer emails, messages and phone calls
• Monitor Live Chat on our website
• Keep our gift shop and gallery presentable and restock shelves as needed
• Interact with customers and offer POS check out assistance as required
• Pick and pack online orders
• Inform manager when supplies need to be replenished
• Coordinate with courier drivers for pickup when required
• Count and inspect incoming shipments and inbound transfers
• Month end and year end inventory count
• Other duties as required

Benefits

• Gourmet lunch every work day (we have a very skilled chef on staff)
• Snacks and coffee to keep you fueled
• Competitive vacation policy
• Health Spending Account (HSA)
• Gym membership benefit
• Safety shoe allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed