Customer Service Specialist - Queen Anne

Dreamclinic Massage & Acupuncture • Seattle, WA

2d • Onsite

About The Position

Join the Dreamclinic Family: Customer Service Superstar Wanted! Dreamclinic is more than a wellness clinic—we're a community passionate about healing, service, and helping people live their best lives. We specialize in therapeutic massage and acupuncture, and we’re proud to create a warm and welcoming space for both our clients and team members. We're currently seeking a Front Desk Administrator who is enthusiastic, organized, and service-oriented to join our Roosevelt team. We're especially excited to meet candidates who are independent and proactive, comfortable working with minimal supervision, and naturally tuned in to what needs to be done. If you're someone who embraces growth, welcomes feedback, and thrives in a dynamic environment, you’ll fit right in with our ever-evolving team. As a Front Desk Administrator, you are the first and last impression of our clinic—an essential part of delivering an exceptional client experience.

Requirements

• Empathy, professionalism, and a can-do attitude to every client interaction.
• Enthusiasm about holistic wellness and curiosity to learn more about massage and insurance.
• Enjoyment of working in a collaborative, diverse environment.
• Tech-savvy and detail-oriented, with strong organizational skills.
• Self-motivated, quick to notice what needs doing, and find satisfaction in staying one step ahead.
• Welcome learning opportunities and appreciate clear, kind feedback.
• Comfortable with change and see it as a chance to grow.

Nice To Haves

• Experience with or a good understanding of Massage Therapy, Acupuncture, and Insurance.
• Value good music and appreciate a vibe that makes people feel at home.
• Already familiar with the Roosevelt neighborhood and community.

Responsibilities

• Foster a friendly, professional environment where clients feel cared for and respected—whether in person, on the phone, or via text and email.
• Book appointments, process payments, and manage paperwork with accuracy and efficiency.
• Keep our front desk, lobby, and shared spaces tidy and inviting at all times.
• Work closely with fellow administrators across three Dreamclinic locations to ensure seamless daily operations.
• Respond to phone calls, emails, and texts with prompt, thoughtful communication.
• Check clients in and out efficiently, ensuring a smooth and positive experience.
• Create invoices and handle payments with care and accuracy.
• Assist clients in booking and rescheduling appointments.
• Explain treatment styles, memberships, and promotions (training provided).
• Provide basic insurance information (training provided).
• Collaborate with team members via our internal chat system.
• Maintain the cleanliness and presentation of restrooms and shared areas.
• Re-stock supplies to ensure everything runs smoothly.

Benefits

• Discounted massage and acupuncture services (one free per month for full-time; 50% off additional services).
• Commission opportunities for each membership or package sold.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed