Customer Service Specialist

MP RPO • Yarmouth, MA

9d • $20 - $23 • Hybrid

About The Position

Are you an individual who loves to problem solve, has great listening skills and is customer service focused? Are you accustomed to a fast-paced environment all while remaining positive and upbeat? Do you display professionalism and genuinely care about a company's positive culture and values? If so, we would love to hear from you. We are looking to hire a Service Call Agent to oversee customer inquiries and concerns in our call center environment. This is a hybrid role - between Front Desk Support and Customer Service Specialist. Both roles will have an emphasis on Customer Service.

Requirements

• 1+ years of experience as a Call Service Agent, or similar experience/call center
• Excellent verbal and written communication skills
• Desire to continuously expand skillset
• High School Diploma or equivalent

Responsibilities

• Customer Interaction - Call intake
• Listen attentively to customer concerns, inquires, and service requests.
• Gather and document accurate information about the customer, appliance model, serial number, issue, and pertinent details.
• Communications Hub
• Work within the supportive team in the Service Department
• Appointment Scheduling
• Quality Assurance and Problem Resolution
• Front Desk Support 2 days a week

Benefits

• Weekly Pay
• Competitive hourly rate
• Healthcare
• 401k match
• Vacation and Sick Time
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED