Customer Service Specialist

Weber Human Resources•Kansas City, MO

8d•Onsite

About The Position

A Customer Service Specialist will perform the daily tasks and responsibilities of the Parts Response Team; fulfilling spare parts requests received by our internal and external customers, resolving spare parts inquiries by working with internal and external customers, working closely with our service partners, parts partners, accounting partners and aftermarket partners to ensure we are serving the Perfect Portion to our customers with every interaction.

Requirements

High school degree, GED, or equivalent work experience
Excellent customer service skills
Ability to respond and adjust to changing or new situations
Work well in fast paced environments and maintain professionalism in dealing with customers and co-workers
Needs to be a self-starter and can work in unsupervised settings when needed
Display professional communication, active listening, and personnel skills
Strong knowledge of customer interface and interaction
Critical thinking skills
Email management skills
Current valid U.S. driver's license.

Responsibilities

Acting on all received internal and external customer requests (via phone, email or in person)
Processing emailed customer Purchase Orders and other requests
Quoting parts orders as requested via phone or email
Ensuring accuracy when entering in all customer quotes and orders
Ensuring accuracy for all customer request date and promise date for all orders
Ensuring accuracy in pricing for all customer quote and order requests
Ensuring accuracy in parts invoicing and freight
Setting up parts returns
Responding to customer issues in a friendly and timely manner to ensure customer success (via phone, email or in person)
Resolving challenging customer issues and escalating to the appropriate parties when needed
Providing customers with tracking and Proof of Deliveries upon request
Timely answering incoming calls on product and service questions, customer issues, and providing amazing general customer service
Timely responding to customer emails on product and service questions, customer issues, and providing amazing general customer service
Providing customer support over the phone by taking orders and helping with all customer inquiries
Providing customer support over the phone by assisting customer with troubleshooting for parts needed
Providing customer support in emergency customer situations
Performing customer follow-ups by phone and email as needed
Work closely with our technical service response members to stay up to date on service and product knowledge
Work closely with our shipping and receiving team to ensure customer order accuracy and customer returns accuracy
Work closely with our purchasing department to ensure order accuracy
Building real working relationships with customers, both internal and external
Continuous knowledge building of all company products
Keep a clean and presentable workspace