Bilingual Customer Service Specialist (Spanish or Portuguese)

Sherwin-Williams • Plymouth, MA

7d • Onsite

About The Position

The Customer Service Specialist is essential to the success of Sherwin-Williams retail stores. This role involves working closely with wholesale and retail customers to understand their needs, answer product-related questions, and recommend appropriate solutions. The specialist is responsible for promptly resolving customer concerns to ensure maximum client satisfaction, staying updated on product features, and maintaining the high quality and visual standards of products and the store. The primary goal is to achieve excellent customer service while consistently meeting the store's sales targets. Job duties may include contact with customers, including minors, and access to cash, electronic equipment, personal information, and store merchandise, which may be supervised or unsupervised. A review of criminal history is deemed necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

• Bilingual in Spanish or Portuguese.
• Ability to work at Store # 705663, located at: 84 Long Pond Rd, Plymouth, MA 02360.
• Access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value.
• Willingness to undergo a review of criminal history.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend the right solutions to customers.
• Promptly resolve any customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain the high quality and visual standards of the products and store.
• Achieve excellent customer service.
• Consistently meet the store’s sales goals.

Benefits

• Health benefits, such as prescription savings and virtual physician visits.
• Retirement and saving benefits.
• Generous time away from work package, including vacation, holidays, and military leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed