Customer Service Specialist - Departure Drive
About The Position
Join our team at the Departure Regional Center, a one‑stop hub where Wake County residents access community‑based services in one convenient location. We’re looking for a customer‑focused professional with experience supporting public health and economic services programs—especially those familiar with NCFAST and local government DHHS operations. This role is an excellent opportunity to begin or grow a career in Human Services. You’ll gain exposure to Wake County programs across public health, economic services, and community partnerships—all while serving residents at our highly accessible Departure Drive location. Apply today and help us make the community we love an even greater place to live, work and play! The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Requirements
- High school diploma or GED
- One year of job-related experience (i.e. customer service, medical records, medical office)
- Equivalent education and experience are accepted
- Ability to provide a high level of customer service at all times
- Excellent communication skills
- Positive team player with great interpersonal skills, demonstrates a high degree of adaptability and the ability to handle rapid change
- Possess a high level of energy, ability to work efficiently in a very high pace environment and a Self- starter
- Ability to multi-task while maintaining a very strong attention to detail and accuracy
Nice To Haves
- Strong customer service skills and experience acting as the first point of contact in a fast-paced environment
- Customer service or administrative assistant experience working in a Public Health or Social Services setting
- Experience working in a Medical and/or finance setting
- Experience with Health & Human Services Programs: NC FAST, OnBase, NCIR, Athena, WIC, SharePoint and Medical Records
Responsibilities
- Welcome and assist clients as they enter the building, providing excellent in‑person and phone‑based customer service
- Identify client needs, register them for services, update records, schedule appointments, and provide accurate program information
- Support public health clinics by registering patients, scanning documents, and performing quality checks on electronic records
- Provide operational support to Economic Services, including searching and updating cases in NCFAST, determining documentation needs, and scanning/indexing into OnBase
- Collect and process payments for County services, including property taxes and Health & Human Services fees; balance daily cash drawer and prepare bank deposits
- Issue certified Birth, Death, and Marriage Certificates and assist with clinic service charges
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
