Customer Service Specialist - Phone Support

Nassau Candy • Hicksville, NY

22h • $23 - $25 • Onsite

About The Position

NC Custom, the promotional products arm of Nassau Candy, is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer. They offer over 3,000 products across confectionery, mints, chocolate, hard goods, health & beauty, wellness, premium apparel, and soft goods. With over 50 years of experience, they service distributors nationwide and pride themselves on making cool stuff.

Requirements

• Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
• Strong computer skills: updating accounts, tracking calls, accurate record-keeping
• Detail-oriented with excellent follow-up and communication skills (phone/email)
• Time management and prioritization in a fast-paced environment
• Customer-first approach with problem-solving and listening skills
• Comfortable working cross-functionally under deadlines

Responsibilities

• Manage calls & emails: order status, tracking, production questions
• Provide quotes: product, freight, and program pricing
• Follow up on large repeat orders, samples, and sales initiatives
• Support Outside Sales with administrative tasks
• Work with production teams on order updates & custom projects

Benefits

• Competitive Pay + Annual Reviews
• Medical, Dental, Vision, AFLAC & Pet Insurance
• Paid Vacation, PTO & Holidays
• Employee Discounts
• Business casual dress

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed