Customer Service Specialist
About The Position
At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust. This position is responsible for processing new account transactions, assisting customers in their selection of various accounts and financial services, cross-selling the Bank's products and services, maintaining and closing of all account types, providing customers in reception area and over the phone with a variety of account-related service assistance, performing location clerical duties, and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
Requirements
- Excellent Customer Service Skills
- Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
- Knowledge of all bank deposit products and policies
- Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act
- High School Diploma or GED and 1 year of bank or related experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Responsibilities
- processing new account transactions
- assisting customers in their selection of various accounts and financial services
- cross-selling the Bank's products and services
- maintaining and closing of all account types
- providing customers in reception area and over the phone with a variety of account-related service assistance
- performing location clerical duties
- promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services
Benefits
- People-first culture with real responsibility
- An innovative approach to banking
- Development opportunities for continual growth
- Competitive Pay and a Comprehensive Benefits Program
- Incentive Compensation Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
