Customer Service Specialist
Maury Microwave Corporation•Ontario, CA
•Onsite
About The Position
The Customer Service Specialist is an individual contributor responsible for delivering a high-quality, end‑to‑end customer experience. This role executes daily customer service activities, including order processing, quotations, RMAs, documentation, and customer communication. The Specialist works closely with Sales, Operations, Finance, and Engineering to ensure accuracy, responsiveness, and customer satisfaction.
Requirements
- Process customer orders, quotes, and RMAs accurately and within established turnaround times.
- Communicate proactively with customers regarding order status, requirements, and resolutions.
- Ensure compliance with corporate booking, revenue, quality, and export control policies.
- Maintain complete and accurate documentation within CRM and ERP systems.
- Take ownership of assigned customer issues and drive timely resolution within defined authority.
- Collaborate cross‑functionally to resolve order, pricing, delivery, or documentation issues.
- Escalate complex or high‑risk issues to the Supervisor as appropriate.
- Utilize CRM, ERP, and customer portals (e.g., Exostar, Ariba) to manage customer activity.
- Ensure data integrity, completeness, and accuracy across all customer transactions.
- Identify recurring issues, gaps, or inefficiencies impacting customer experience.
- Suggest process improvements to the Supervisor or management.
- Adhere to standardized workflows and service expectations.
- Demonstrate professionalism, accountability, and attention to detail in all communications.
- Comply with Company Safety Policies and Quality Management Systems.
- Support Maury Microwave’s values through consistent, high‑quality customer interactions.
Responsibilities
- Process customer orders, quotes, and RMAs accurately and within established turnaround times.
- Communicate proactively with customers regarding order status, requirements, and resolutions.
- Ensure compliance with corporate booking, revenue, quality, and export control policies.
- Maintain complete and accurate documentation within CRM and ERP systems.
- Take ownership of assigned customer issues and drive timely resolution within defined authority.
- Collaborate cross‑functionally to resolve order, pricing, delivery, or documentation issues.
- Escalate complex or high‑risk issues to the Supervisor as appropriate.
- Utilize CRM, ERP, and customer portals (e.g., Exostar, Ariba) to manage customer activity.
- Ensure data integrity, completeness, and accuracy across all customer transactions.
- Identify recurring issues, gaps, or inefficiencies impacting customer experience.
- Suggest process improvements to the Supervisor or management.
- Adhere to standardized workflows and service expectations.
- Demonstrate professionalism, accountability, and attention to detail in all communications.
- Comply with Company Safety Policies and Quality Management Systems.
- Support Maury Microwave’s values through consistent, high‑quality customer interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
