Customer Service Specialist

Concierge Home Care • Tampa, FL

4d • Onsite

About The Position

At Concierge Home Care, we believe in the power of home health care to change lives—for patients and team members alike. Our mission, “Caring for people who care for people,” is the foundation of who we are and what we do. Guided by our values—Integrity, Caring, Quality, Service, Innovation, and Team—we are dedicated to delivering compassionate, high-quality care that empowers patients to heal in the comfort of their own homes. Since we opened our doors in 2015, Concierge Home Care has grown to serve over 57 counties across Florida, offering incredible opportunities for growth and career advancement. Your Role as a Customer Service Specialist:

Requirements

• High school graduate (required).
• Proficient computer skills and excellent customer service abilities.
• Bilingual in English and Spanish

Nice To Haves

• One year of administrative experience (preferred).

Responsibilities

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greeting and assisting company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Benefits

• Professional Development: Ongoing training, mentorship opportunities, and support for career development.
• Enjoy three weeks of PTO and annually increases to four weeks after five years.
• Earn quarterly bonuses based off individual and team performance.
• Plan for the future with our 401(k) options.
• Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
• Health, dental, vision, and HSA options.
• Mileage reimbursement or company vehicle (per company policy).
• Data plan reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees