Customer Service Specialist

TEKsystems • Logan Township, NJ

1d • $23 - $23 • Onsite

About The Position

TEKsystems is currently supporting a client in NJ for a Customer Support Specialist. This role will be supporting customer account orders and product information to maintain a high quality customer experience. Applicants with a technical aptitude and customer support skills are encouraged to apply.

Requirements

• Customer Support exp.
• Technical knowledge highly preferred
• Order processing
• ERP experience

Responsibilities

• Accept new orders, reorders, or issues- majority of orders are over email
• Assist customers who ordered products with any questions, updates, follow ups
• Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone
• Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated.
• Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts
• Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts
• Edit orders accurately for input into SAP database and complete necessary documentation

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed