Customer Service Specialist

Oral Arts Laboratory Inc • Huntsville, AL

5d • Onsite

About The Position

Oral Arts is a full-service family owned and operated dental laboratory. We manufacture dental prostheses, such as crowns, bridges, implants, dentures, partials, orthodontic appliances, etc. and have an immediate need for a Customer Service Specialist.

Requirements

• High school diploma or equivalent required
• Must have a minimum of 1 year of experience in a customer-focused position
• Experience with computers, including Microsoft Word, Excel, and Outlook

Nice To Haves

• Previous dental experience including experience as a dental assistant, laboratory technician, or prior job experience in a dental manufacturing company

Responsibilities

• Receive incoming customer phone calls related to scheduling, pricing, billing, payments, and logistics.
• Receive calls from new customers for new doctor kits.
• Corresponds with accounts via phone, email, and live chat.
• Responsible for the daily call list of cases that need more time from the doctor.
• Communicate customer issues/concerns to appropriate management in timely manner
• Tech service (looking up information or answering questions internally from supervisors, expeditors, etc)
• Responsible for monthly Excel data collection as well as Excel charts
• Print all shade photos and attach each to the appropriate case
• Issues credit slips
• Take Credit Card payments
• Scheduling Out of Lab custom shades
• Back up for scheduling In-town & FedEx pickups
• Place orders for products, supplies or parts w/ the appropriate depts.
• Calls for cases not meeting due date, shades needed, photos & simple dentist requests.
• Schedule newly logged in cases & Rescheduling late cases
• Works closely with techs, expeditors, supervisors, and shipping to ensure strong communication (such as special alerts)
• Runs reports for supervisors as requested
• Responsible for New Doctor calls and Reactivated Accounts
• Other duties as assigned

Benefits

• Health, Dental, and Vision Insurance
• Retirement plan with company match
• Disability benefits
• Life Insurance
• PTO and Holiday pay
• Opportunities for growth including paid continuing education, cross-training, and leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED