Customer Service Specialist - Internal Only

County of Wake, NC • Cary, NC

22h • $26 - $29 • Onsite

About The Position

This is an internal job posting open to Wake County government employees, contractors and temporary employees only. At the Western Regional Center (WRC) we are passionate and eager to help change the lives of our clients and help build a thriving community for all. We actively work with community partners to provide services to clients and to build better relationships in the process. The Western Regional Center allows citizens to have access to needed, quality services that are community-based and in one convenient location. The WRC is one of the county’s strategies to deliver services in coordination with a network of community partners including local municipalities, schools, faith-based, and civic organizations. We are currently looking for a hard-working Customer Service Specialist (CSS) with a passion for helping others become part of our WRC team. The Customer Service Specialist responds to inquiries from both internal and external customers timely and proficiently. This position will support all Wake County programs and departments. This is a wonderful opportunity for the applicant that wants to begin a career in Human Services. This position offers a unique opportunity to work with and learn about several programs and sections of Human Services and local government.

Requirements

• High school diploma or GED
• One year of job-related experience (i.e. customer service, medical records, medical office)
• Equivalent education and experience are accepted

Nice To Haves

• Exceptional customer service skills
• Customer service experience in a fast-paced social service, health care or office environment
• Familiarity and experience with social services programs
• Administrative experience in a healthcare setting working with healthcare records including electronic medical records
• Cash handling experience
• Experience acting as the first point of contact for a company or agency
• Bilingual
• Experience working in a Wake County Regional Center
• Experience supporting Wake County Public Health and Social Services divisions
• Excellent customer service skills
• Attention to detail and accuracy
• Ability to serve and meet the needs of a high number of clients
• Ability to adapt quickly to a variety of changing work demands
• Ability to handle confidential and sensitive information in a professional manner
• Ability to communicate effectively and work as a member of a team
• Detailed knowledge of the programs and services that are represented at the Western Regional Center and a basic knowledge of other county departments/programs and resources

Responsibilities

• Receive and greet clients as they enter the WRC building
• Provide a broad range of customer service support to visitors and callers
• Assess client needs, register them for services, and update client records
• Answer phone calls, schedule appointments, screen, and route calls, maintain a working knowledge of all programs in Wake County, answer questions and refer callers to appropriate internal and external resources and services
• Register patients for clinic services
• Scan all documents including consents, insurance card copies, photo IDs, and other documents into the patient chart
• Perform daily audits for any information scanned into records
• Provide operational support to county program services primarily, Public Health and Social Services, but not limited to this department

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED