Customer Service Specialist

Ethos Veterinary Health • Shoreline, WA

47d • $22 - $25 • Onsite

About The Position

Animal Medical Center of Seattle (AMCS) is a 24/7 emergency and specialty veterinary hospital serving pets, their families, and referring veterinary teams throughout the greater Seattle area. Our Customer Care Specialists are often the first and last people our clients interact with. You'll help clients navigate everything from planned specialty visits to unexpected emergencies and difficult moments with their pets. We're looking for someone who communicates with empathy, enjoys helping people, and is eager to learn and grow.

Requirements

• Excellent verbal and written communication skills
• Empathy, patience, and a genuine desire to help people and their pets
• Strong typing and computer skills
• The ability to multitask, prioritize, and stay organized in a busy environment
• Curiosity and a willingness to learn
• Good judgment, reliability, and follow-through
• A collaborative approach and openness to feedback and growth

Nice To Haves

• Veterinary or animal-care experience is preferred but not required.
• Strong experience working with people matters too, and we welcome candidates from hospitality, human healthcare, emergency services, administrative roles, or other high-touch customer service environments.

Responsibilities

• Welcome clients and patients and help identify their needs upon arrival.
• Answer incoming calls, gather accurate information, and connect clients with the appropriate team or resources.
• Communicate between clients, veterinarians, clinical teams, and referring veterinary hospitals.
• Schedule appointments and accurately maintain client and patient information.
• Help clients navigate estimates, deposits, payments, financial options, and checkout.
• Manage multiple conversations, requests, and priorities while maintaining accuracy and attention to detail.
• Support clients with empathy and professionalism during stressful, emotional, or difficult situations.
• Take ownership of questions and follow through to find the right answer or next step.
• Participate in team meetings, training, and ongoing learning.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Life insurance
• Short- and long-term disability coverage
• Employee Assistance Program (EAP) and mental health resources
• Employee pet-care discounts
• Training, professional development, and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed