Bilingual Multi-Location Customer Service Specialist (Spanish)
About The Position
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at stores #1018 and #7650 located at #1018 - 6100 W VERNOR HWY, DETROIT MI 48209 2062 #7650 - 2690 E JEFFERSON AVE, DETROIT MI 48207 4138
Requirements
- Bilingual in Spanish.
- Ability to work at multiple store locations (#1018 and #7650 in Detroit, MI).
- Willingness to undergo a criminal history review.
- Access to cash, electronic equipment, personal information, and store merchandise may be supervised or unsupervised.
Responsibilities
- Determine customer needs, answer product questions, and recommend solutions.
- Promptly resolve customer concerns and ensure maximum client satisfaction.
- Stay up-to-date with product features.
- Maintain high quality and visual standards of products and the store.
- Achieve excellent customer service while consistently meeting sales goals.
Benefits
- Rewards, benefits, and flexibility to enhance health and well-being.
- Opportunities to learn, develop new skills, and grow contributions.
- Inclusive team environment.
- Commitment to communities.
- Retirement plans.
- Health care.
- Total well-being programs.
- Commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
