Customer Service Specialist

Formations Inc • Saskatoon, SK

5d • Onsite

About The Position

At Formations, we believe that exceptional customer service is more than just answering questions - it’s about building trust, solving problems, and making every interaction count. We’re looking for a Customer Service Specialist who’s as comfortable on the phone with a customer as they are helping in the warehouse to ensure an order gets out the door on time. If you’re organized, hands-on, and thrive in a fast-paced environment, this could be the perfect fit. If you're organized, resourceful, and ready to support a growing distribution and manufacturing business - we’d love to meet you.

Requirements

• Willingness to learn, jump in, and help wherever needed from customer calls to forklift operations (valid forklift ticket is an asset, but not required).
• 2–4 years of experience in customer service, order processing, or inside sales (distribution or manufacturing is a plus)
• A sharp eye for detail; you're organized, accurate, and know how to keep things moving without dropping the ball
• Strong communication skills; written, verbal, and professional under pressure
• Confidence working with systems like Microsoft Office.
• A collaborative mindset; you enjoy working with different departments and supporting the team
• A customer-first approach; you listen, problem-solve, and deliver service that builds trust

Nice To Haves

• Experience in the building materials or wood products industry
• Familiarity with order logistics, inventory coordination, or supporting outside sales teams
• Familiarity with D365 Business Central

Responsibilities

• Respond to customer inquiries across multiple channels with confidence and efficiency by providing product recommendations, technical information, pricing, or order status updates.
• Jump in where needed - whether that means assisting the warehouse team with picking or packing orders, hopping on the forklift to load a shipment, or supporting the sales team with a follow-up call.
• Generate and manage quotes based on customer specifications and product availability. You'll ensure accuracy, follow pricing protocols, and seek approvals when needed.
• Process orders in our ERP system (D365 Business Central), from initial PO entry to shipment coordination, ensuring all customer and product details are correct.
• Coordinate closely with the warehouse and supply chain teams to verify product availability, schedule deliveries, and ensure accuracy in picking, packing, and shipping.
• Track and follow up on backorders, ensuring customers are kept informed and that delayed items are fulfilled promptly once received.
• Handle specialty requests, like coordinating made-to-order products, ensuring details are communicated and executed properly.
• Problem-solve issues such as shipping discrepancies, product returns, and customer complaints, always aiming for a positive resolution that aligns with our service standards

Benefits

• Competitive compensation package with eligibility for the Short-Term Incentive Plan (STIP).
• 100% company-sponsored health and dental benefits
• Access to an Employee Assistance Program (EAP).
• Recognition programs that celebrate team loyalty, demonstration of core values, and contributions to success.
• Flexible benefits program tailored to your needs, including: Health Spending Account (HSA), Personal Spending Account (PSA), RRSP contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed