Customer Service Specialist

QVC

12d•Remote

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®. Your Opportunity, Your Team Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Requirements

Provide a distraction free work from home environment.
12+ months of service experience.
Learn and work in a virtual environment with a set schedule and structured day.
Communicate with a variety of customer styles, peers, and leaders.
Navigate multiple systems and screens.
Follow our computer system requirements.
Troubleshoot own technical problems (in partnership with IT when needed).
Reside in Kentucky.

Responsibilities

Support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands by answering inbound customer calls.
Assist customers by problem-solving and de-escalating unique situations.
Promote products and improve sales while maintaining a high-paced call volume.
Confirm refunds, take payments, and place orders.
Analyze account data.
Offer additional products on each customer interaction.
Assist customers with questions while personalizing the experience for each caller.