Customer Service Specialist - Daytona
Massey Services, Inc.•South Daytona, FL
•$16 - $18•Onsite
About The Position
Massey Services is seeking a Customer Service Specialist to join their team. This role involves handling a high volume of inbound and outbound customer calls, resolving inquiries, scheduling services, and ensuring customer satisfaction. The company is a large and respected service provider with a long history of profitable growth, employing over 2,800 team members across multiple states.
Requirements
- High School Diploma or GED at a minimum
- Previous experience with customer service on the phone
- Strong problem solving skills
- Excellent computer, typing, and 10-key skills
- Time management talent and a sense of urgency
- Background checks will be completed on all candidates considered for hire.
Responsibilities
- Answering incoming customer calls in a courteous & professional manner
- Resolving customer inquiries, requests, billing questions, and scheduling service
- Welcoming prospective new customers interested in learning about our services
- Making a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
- Daily reporting
- Updating customer account information
- Accounts payable
- Human resource paperwork
- Payroll processing
Benefits
- Medical & Dental
- 401(k) retirement plan
- Paid vacations
- Sick days
- Holidays
- Tuition reimbursement
- Direct deposit
- Short & long term disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
