Customer Service Specialist - WCRAS

Williamson County • Georgetown: 1855 S/E Inner Loop, TX

30d • Onsite

About The Position

Reporting directly to the Animal Services Supervisor, the Customer Service Specialist serves as a primary point of contact between the community and the Animal Shelter. THIS POSITION IS FUNDED TO BEGIN AFTER OCTOBER 1, 2026.

Requirements

• High school diploma or equivalent
• One (1) year previous experience in customer service, call centers, or public-facing roles
• Knowledge of Microsoft Suite and industry related technology
• Valid driver’s license (Required within thirty (30) days of employment)

Nice To Haves

• Experience working or volunteering with animal welfare organizations
• Bilingual (Spanish)

Responsibilities

• Respond to incoming phone calls, emails, and website chat messages in a timely, courteous, and professional manner
• Provide accurate information regarding animal services, shelter programs, adoption procedures, licensing, lost and found pets, community resources, and other shelter-related programming
• Provide compassionate assistance to community members who may be experiencing stressful or emotional situations involving pets
• Assist community members with reporting lost or found pets and offer guidance on available reunification resources
• Support adoption and foster inquiries by providing information on available pets, program requirements, and next steps
• Monitor and respond to website chat platforms during assigned hours to provide real-time customer service support
• Triage customer inquiries and route calls or messages to the appropriate staff or department when necessary
• Document customer interactions and service requests in the designated management system
• Escalate complex or sensitive situations to the Animal Services Supervisor when appropriate
• Maintain clear and consistent communication with internal staff to ensure efficient resolution of inquiries
• Collaborate with shelter staff to help foster a positive and cooperative relationship between the organization and the community
• Maintain current knowledge of shelter policies, procedures, and programs
• Support the shelter’s lifesaving mission by promoting positive public engagement and encouraging collaboration between community members and the shelter
• Perform other administrative or customer service duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED