Customer Service Specialist

United Community Bank•Blairsville, GA

38d•Onsite

About The Position

United Community (United) is in search of a CSR to join our team. As a Customer Service Representative (CSR) at United Community, you'll play a vital role in delivering top-tier financial solutions and support to our customers. You'll be the face of United, guiding customers through our products and services to help them reach their financial goals-all while providing a positive, seamless experience

Requirements

Minimum of three years of prior experience in sales or customer service is highly valued.
Strong interpersonal skills and a natural ability to connect with others.
Ability to uncover and provide solutions to meet customer needs and provide resolutions.
Knowledge of consumer credit structuring and lending practices.
Must be able to pass a criminal background & credit check

Responsibilities

Offer exceptional service to meet customers' financial needs and build lasting relationships with a proactive, solutions-focused approach.
Understand and communicate United's products and services, including account types, loan options, and investment products, to help customers make informed choices.
Actively recommend and sell products and services that match customer needs, contributing to United's growth and customer satisfaction.
Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care.
Assist with inquiries, disputes, debit card maintenance, and provide general support to your team to keep operations running smoothly.
Educate customers on options for managing transactions using technology and all other tools and resources available.
Perform other duties as assigned.

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